Technical Support Administrator Vacancy

Location: NG11 Nottingham based
Position: Permanent, Full Time

A-Trax supply crawler undercarriage systems for a wide range of machines including screeners, crushers, trommels, excavators and stackers for the mining, material processing, waste recycling and construction industries.

As Technical Support Administrator based in Nottingham, you will support the Technical Team. You will perform a variety of administrative and clerical responsibilities predominantly around data entry and analysis using Sage 200 and internal databases. You will also liaise with our engineering teams in the UK and across the world. The ideal candidate should have excellent oral and written communication skills, be able to organise their work using tools like MS Office and be proficient at understanding engineering drawings.

    Key Responsibilities
  • Analysis and data preparation for reporting purposes for the Technical Manager and his team.
  • Understanding and interpreting engineering drawings to identify technical issues.
  • Assisting in the maintenance of the Quarantine Database.
  • Managing product quality issues.
  • Supporting manufactured product concessions between the factory and the international engineering teams.
  • Ensuring compliance of the electronic paper trail.
  • Liaising with the Warehouse Team to organise transport in the mainland GB and Northern Ireland.
  • Preparing reports for use in UK and Global Quality meetings.
  • Answering and directing phone calls.
  • Writing and distributing email, correspondence memos, letters and forms.
  • Regular use of Excel spreadsheets, other Microsoft Office applications and Office 365.
  • Maintaining contact lists.
  • Providing training & support to other team members when required.
  • Any other duties as appropriate to the role.
  • In busy periods overtime will be required to meet deadlines and satisfy work requirements.
  • Proven experience as a Technical administrative assistant.
  • Experience of working with Sage for data entry would be advantageous.
  • Knowledge of office management systems and procedures.
  • Working knowledge of office equipment like printers.
  • Proficiency in MS Office.
  • Excellent time management skills and the ability to prioritise work.
  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Strong organisational skills with the ability to multi-task.
How to Apply
To apply, please submit your CV and a covering letter to our HR department: This email address is being protected from spambots. You need JavaScript enabled to view it..